Andrew Hoffman

former VP & Senior Counsel, Privacy, Data Protection & Cybersecurity, Goldman Sachs

Anubhuti Mishra

Senior Manager, CRM & Advisory Technology, Royal Bank of Canada

Audrey Stone

VP, Business Analyst Manager, JPMorgan Chase

Catrina Tate

VP, Everwise, Credit Union

David Gibson

NPS and Customer Experience Manager, State Street

Denise Vazquez

AVP/Branch Manager, Regions Bank

Doug Roerden

Head of Experience Design, FM Global

Ivan Tolmachev

Creative Director, Finstar Financial Group

James Maimone

SVP, Citizens Bank

John Almasan

Senior Managing Director, Head of AI & Emerging Tech, TIAA

Jonas Ng

COO, Laurel Road

Julia Cay

Senior Director of Customer Experience, Bread Financial

Leslie Cruz

Head of Core Experience, Nubank

Lili Macklin

Sr. Mgr. Customer Servicing Communications, Servicing Engagement & Product Optimization, Bread Financial

Lloyd Marriot

Managing Director, JPMorgan & Chase

Rebecca Moniri

Senior Managing Director, Client Experience, State Street

Seun Aiyese

President of Retail Banking, Southern Bancorp

Sri Divya Kotte

Senior Manager, Deposits Operation Strategy, Discover Financial Services

Stacey Collins

Chief Experience Officer, Dutch Point Credit Union

Tanika Scott

VP, Lead Business Execution, Wells Fargo

Trish Wethman

Chief Customer Officer, Best Egg

Producer

Do you have any questions regarding Customer Experience?

If you would like to be part of the Customer Experience agenda or have any questions regarding the agenda and speaker lineup, please contact the producer of the event through [email protected] or call us at (+1) 888 6777007 for more information.